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At what time can we check in?

The official check-in time is 4pm. Reception is open 24 hours.

At what time do we need to check out?

We kindly ask you to vacate your room on departure day by 10am.

For luggage storage facilities please contact reception on the day of your departure.

You may settle your account at Reception on the day before departure, in order to ensure a speedy check out on your departure day.

Are there hairdryers in the apartment?

All our bathrooms are equipped with a hairdryer.

Are the apartments equipped with a telephone?

All the rooms are equipped with a direct dial telephone. To get an outside line, please dial “0”. Please let us know if we can be of any help in finding your desired number.

Are the apartments equipped with a television?

Your room is equipped with a television and a remote control. You will find an overview of all the channels on channel 1 of your TV.

Are there ironing facilities in the apartment?

All apartments are provided with an iron and ironing board.

Is there a safe in the apartment?

In your room you will find a safe where you can store your valuables. If you experience any difficulties, please contact Reception on extension 9.

Are cots and highchairs available?

A travel cot, for babies up to two years, can be requested free of charge.

Highchairs can be requested, also free of charge. All can be ordered via Reception when needed.

Resort Facilities

Is there an on-site supermarket?

We have one shop on-site with a wide range of products – Sam’s Pantry situated on the ground floor of block A, at A0100 level.

Larger supermarkets are within walking distance of the resort.

Is there a doctor on resort?

If you need a doctor to visit you on the resort, a private hospital is nearby with medical facilities available 24/7.

For an appointment, please contact Reception. Ext: 9

Is WiFi available?

WiFi is available free of charge in Zacary’s restaurant and all apartments. A personal password will be provided on arrival.

Are the children’s activities free?

Due to local regulations, Team Marina Mini Club will remain closed until further notice.

Team Marina is a kids’ club for children aged between 4 and 12 years of age.

There is a registration cost of €5 for each child which includes a Team Marina t-shirt.

Some additional activities do require an additional charge – more details available from Team Marina on resort.

Is there free parking on the resort?

Yes, car parking is free.

Is flight information available?

Please contact our team at Reception for information and confirmation regarding your flight.

Can I book excursions from the resort?

Tickets for a variety of excursions can be purchased from our excursions desk located in Reception.

Is there a playground onsite?

Yes, we have a playground for the children. We also have various pool tables, table tennis and mini golf available onsite.

Is it possible to exchange money at reception?

Should you need to exchange money you can do so at Reception.


Is there a heated swimming pool?

There are two pools accessible to all guests that are heated in winter (usually November to May) one next to Zacary’s restaurant and the other one on H400 level.

The resort map shows you the pool areas closest to your apartment.

Do you provide pool towels?

Pool towels are provided for you in your apartment. If you would like to use the pool facilities during the day of checkout, please keep the pool towels provided and return them to Reception before departure.

Should you require a change of pool towels, please contact Reception as there is a small charge payable per towel.

Is there a lifeguard on duty?

We have a lifeguard on duty 7 days per week during the opening times of our swimming pool.

Getting Around

How far away is the nearest town?

Fañabe is 1km from the resort and the popular Playa de Las Americas is approximately 5km away.

Is the beach close to the resort?

Ramada Residences by Wyndham Tenerife Costa Adeje is within easy reach of the beach.

Can I book taxis from the resort?

Taxis can be booked from Reception.

Is it possible to rent a car?

If you wish to rent a car we would be pleased to arrange delivery from a choice of vehicles directly to the resort, please contact our Reception.